Refund Policy

DisputeStack plans are billed in advance on a recurring basis. You can cancel at any time to stop future charges (see our Cancellation Policy).

If you believe you were charged in error or experienced a billing problem, you must contact us at chrisxgmr.contact@gmail.com within 14 days of the charge and include your account email and the invoice in question. Refund requests are reviewed individually and in good faith.

You agree to make a reasonable attempt to resolve any billing issue directly with DisputeStack before initiating a chargeback or payment dispute. Failure to contact us before initiating a chargeback may result in the claim being contested and relevant account, payment, communication, and service-usage records being provided to Stripe, the card network, and the issuing bank. Knowingly initiating a false, misleading, or bad-faith dispute for an authorized transaction or service received may be treated as fraudulent or abusive activity under our Terms of Service.

• Duplicate charges or charges made in error.
• Documented billing errors or significant service failures caused by DisputeStack.
• Other circumstances where a refund is required by applicable law.

• Subscription periods in which the service has already been substantially accessed or used.
• A subscription renewal that occurred because you did not cancel before the applicable renewal date, except where a refund is required by applicable law.
• Dissatisfaction with the outcome of a payment dispute. Dispute outcomes are determined by banks, card networks, Stripe, or other payment providers and are not guaranteed by DisputeStack.
• The modification, interruption, restriction, or removal of a direct Stripe connection or other third-party integration where DisputeStack's core service remains available.

DisputeStack's core service is the creation of structured dispute-response packets based on information provided by the user. These packets are designed to be reviewed, copied, and manually submitted by the user through Stripe or another applicable platform.

Any direct Stripe connection, synchronization, automation, import, export, or other third-party integration is provided as an additional convenience and is not guaranteed to remain available. Such functionality may be modified, restricted, interrupted, suspended, replaced, or discontinued.

The modification or removal of a Stripe or other third-party integration does not by itself qualify a subscription for a refund where DisputeStack's core packet-generation service remains available, except where a refund is required by applicable law.

If a refund is approved, it will normally be returned to the original payment method through Stripe. Processing times may depend on Stripe, your card issuer, and your financial institution.

Before initiating a chargeback or payment dispute, you agree to first contact us at chrisxgmr.contact@gmail.com and provide a reasonable opportunity for us to investigate and resolve the issue. Knowingly submitting a false, misleading, or bad-faith chargeback may be treated as fraudulent or abusive activity in accordance with our Terms of Service.

Nothing in this Refund Policy excludes or restricts any refund, cancellation, consumer-protection, or other statutory rights that cannot legally be excluded or restricted under applicable law.